Total Quality Management is a philosophy that gradually evolved from management theories such as Management by Objective, quality circles, strategic planning, etc.
Participative Management encourages the involvement of stakeholders at all levels of an organisation in the development of strategies, analysis of problems, and implementation of solutions.
New product development is developing a new product or service for the market. This type of development is considered the preliminary step in service or product development.
Customer satisfaction is a business term used to measure how products and services a company supplies meet or surpass customer expectations. It is seen as a key performance indicator within business and is an integral component of the four perspectives of a balanced scorecard.