Total Quality Management is a philosophy that gradually evolved from management theories such as Management by Objective, quality circles, strategic planning, etc.
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Participative Management encourages the involvement of stakeholders at all levels of an organisation in the development of strategies, analysis of problems, and implementation of solutions.
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Consumerism refers to activities or policies that regulate the methods or standards of manufacturers, products, services, sellers, and advertisers in buyers’ interest. Such
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New product development is developing a new product or service for the market. This type of development is considered the preliminary step in service or product development.
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Customer satisfaction is a business term used to measure how products and services a company supplies meet or surpass customer expectations. It is seen as a key performance indicator within business and is an integral component of the four perspectives of a balanced scorecard.
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Communication is the process by which information is transmitted between individuals and/or organisations so that an understanding response results.
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