Customer satisfaction is a business term used to measure how products and services a company supplies meet or surpass customer expectations. It is seen as a key performance indicator within business and is an integral component of the four perspectives of a balanced scorecard.
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Communication is the process by which information is transmitted between individuals and/or organisations so that an understanding response results.
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Career development can be defined as the interaction of psychological, sociological, economic, physical and chance factors that shape the sequence of jobs, occupations, professions or careers that a person may engage in throughout a lifetime.
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Assessing HRD needs assessment is a process by which an organisation’s HRD needs are identified and articulated. It is the starting point of the HRD and the training process.
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HRD professionals are drivers of HR and organisational development at an individual, team or organisational level. They are instruments of control as they are frequently responsible for facilitating the socialisation of individuals in work settings.
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Training is a specialised function and is one of the fundamental operative functions of human resource management. It is a short-term process utilising a systematic and organised procedure by which non-managerial personnel acquire technical knowledge and skills for a definite purpose.
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