Total quality management

Juran Trilogy drives control of processes, reduced operating costs, Quality Control costs, and the cyclical nature of the approach.

Resistance to change is a concept that describes an individual’s or group’s psychological tendency to protect and maintain the status quo. It is human nature for people to resist change, often because they fear the unknown facts that change can represent.

Benchmarking is a process of comparing and measuring one’s business processes with those of business leaders anywhere in the world to gain information and understanding of their methods and procedures and then adopting it in their organisation to improve performance to a higher level.

Total Quality Management is a philosophy that gradually evolved from management theories such as Management by Objective, quality circles, strategic planning, etc.

Participative Management encourages the involvement of stakeholders at all levels of an organisation in the development of strategies, analysis of problems, and implementation of solutions.