According to Feigenbaum’s Total Quality Control, achieving quality results isn’t a short-term, instant-fix method for enhancing competitiveness. Implementing total quality management requires hands-on, continuous leadership.
Feigenbaum Total Quality Control Elements, Contributions, Evaluation Read More »
strategic quality management can be defined as a comprehensive and strategic framework that links profitability, business objectives, and competitiveness to quality improvement efforts.
Strategic Quality Management Implementation Framework, Phases Read More »
Quality Function Deployment (QFD) is a method used to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and parts and, ultimately, to specific manufacturing process elements.
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Juran Trilogy drives control of processes, reduced operating costs, Quality Control costs, and the cyclical nature of the approach.
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Resistance to change is a concept that describes an individual’s or group’s psychological tendency to protect and maintain the status quo. It is human nature for people to resist change, often because they fear the unknown facts that change can represent.
Resistance to Change in Organisational Behaviour Read More »
Crosby’s 14 steps approach can guide quality managers in pursuing quality improvement programs to get their organizations on track and focus on long-term employee participation and world-class quality.
Crosby’s 14 steps to Quality Improvement Read More »
